Refund Policy

We offer a 30-day return policy, calculated from the date you receive the goods.

I. Return Conditions

Goods must be in their original condition as received, unused, with labels intact, and in their original packaging.

Please provide valid proof of purchase (such as a screenshot of the order or invoice).

II. Items Not Eligible for Return

Customized or personalized items.

Perishable goods (such as food, flowers, plants, etc.).

Personal care and beauty products.

Hazardous materials, flammable liquids or gases.

Discounted items and gift cards.

III. Return Process

Submit an Application: Please contact customer service at support@kibifig.com to submit a return application.

Review and Shipping: If approved, we will send you a return label and shipping instructions including the specified return address.

Returning Goods: Please send the goods to the following address:

Return Address: 585 Waterfall Bay Road, Waterfall Bay, Southern District, Hong Kong. Please do not return goods without prior application; such packages will not be accepted.

IV. Shipping Costs

If the return is initiated by the consumer due to personal reasons, the consumer will be responsible for the return shipping costs. The specific amount will be based on the rates of your chosen courier company.

If the return is due to our reasons (such as damaged goods, wrong shipment, etc.), we will bear the relevant return shipping costs.

V. Refund Process
We will notify you of the refund review result after receiving and inspecting the returned goods. If the review is approved, the refund will be returned via the original payment method. Please note that banks or payment institutions may require additional processing time; please be patient.

VI. Exchange Process
We recommend that you apply for a return according to the above process first. After the return is approved, you can reorder the required goods. This is the fastest way to exchange goods.

VII. Damage or Wrong Shipment Issues
Please inspect the goods promptly upon receipt. If you find any damage, quality problems, or if you received the wrong goods, please contact us immediately. We will assist in verification and proper resolution.